Refund and Returns Policy - herbalifefitcoachfelix

Overview

We want you to be satisfied with your purchase, and we understand that sometimes returns are necessary. Our returns and refunds policy lasts 30 days from the date of purchase. If 30 days have passed, we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Be unopened and in its original packaging
Be in its original condition, with no signs of tampering or damage
Not be a perishable good (e.g. expired or close to expiring)
Have a receipt or proof of purchase

Partial Refunds

In certain situations, only partial refunds will be granted:

Items that have been opened or tampered with
Items that are past their expiration date or close to expiring
Items that are not in their original condition or have been damaged
Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund, please:

Check your bank account again
Contact your credit card company
Contact your bank
If you’ve done all of this and still haven’t received your refund, please contact us at [insert email address]

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To exchange an item, send us an email at dzramadop@gmail.com and send your item to Legon campus (Pentagon Hostel-Block B).

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, we will send a refund to the gift giver.

Shipping Returns

To return your product, mail it to [insert physical address]. You will be responsible for paying for your own shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Important Note

Please note that due to the nature of food supplements, we cannot accept returns or exchanges if the item has been opened or tampered with. This is to ensure the safety and quality of our products.

Need Help?

If you have any questions or concerns, please contact us at email address.